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Frequently Asked Questions

Everything you need to know about KaiCure's AI-powered clinical documentation

Q1: What is the KaiCure Patient Portal?

The KaiCure Patient Portal is a secure online platform that enables patients to access medical records, communicate with their care team, and manage appointments. The portal maintains privacy and HIPAA compliance, providing patients with control over their healthcare information.

Q2: How can patients access the portal?

Patients may log in through a secure web browser or mobile application using credentials provided by the clinic. The platform is designed to ensure efficient and secure access.

Q3: Can patients upload documents or reports to the portal?

Yes. Patients are able to upload medical documents, laboratory results, and other relevant health records for real-time review by clinicians.

Q4: Does KaiCure support telehealth appointments?

Yes. KaiCure provides HIPAA-compliant video conferencing for remote consultations, enabling clinicians to conduct virtual appointments while maintaining data security.

Q5: Can multiple team members join a video call?

Yes. Video calls may include the clinician, patient, and additional care team members as needed to support collaborative care.

Q6: Do patients need special software for video calls?

No. Patients may join directly through a web browser or the KaiCure application without requiring additional downloads.

Q7: Can clinicians and patients share medical reports securely?

Yes. KaiCure enables both clinicians and patients to upload and access medical reports, ensuring the care team has comprehensive and current information for accurate diagnosis and treatment.

Q8: Are shared reports stored safely?

All medical reports are encrypted and stored securely in accordance with HIPAA standards, ensuring privacy for both patients and providers.

Q9: How does the KaiCure scheduling system work?

The intelligent scheduling system allows patients to book, reschedule, or cancel appointments online. Clinicians are able to manage availability and avoid conflicts using an intuitive dashboard.

Q10: Can appointments be confirmed automatically?

Yes. KaiCure sends automated confirmations and reminders to patients via email or SMS, which helps reduce missed appointments.

Q11: Is scheduling integrated with the clinic's calendar?

Yes. Appointments synchronize automatically with the clinic's calendar, providing a comprehensive overview of daily, weekly, and monthly schedules.

Q12: How does the calendar system improve clinic management?

The KaiCure calendar provides a visual and intuitive layout to track appointments, team availability, and key events. This system streamlines planning, reduces scheduling conflicts, and enhances overall clinic efficiency.

Q13: Can multiple staff members access the calendar?

Yes. The calendar is designed to support team collaboration, enabling staff members to view availability, assign tasks, and manage appointments collectively.

Q14: What team management features does KaiCure offer?

Clinics are able to manage staff roles, assign tasks, monitor workloads, and coordinate schedules efficiently within a single platform.

Q15: Can team members communicate through KaiCure?

Yes. The platform includes secure messaging and notifications to facilitate team communication, ensuring all members remain informed about patient care and schedules.

Q16: How does team management improve patient care?

By streamlining workflows and aligning team members, KaiCure enables clinics to prioritize patient care over administrative tasks, which contributes to improved patient outcomes.

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